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aman May 5, 2024 No Comments

How to Build/Create an App like Liberty mutual – Features using AI/Blockchain/ERP, Cost and Technology Stack in 2024

“Revolutionizing Insurance in 2024: User-friendly Interface, AI-Powered Claims, Blockchain Technology, ERP Integration, WhatsApp Chatbot, Mobile Access, Real-time Reporting, Fraud Detection, Third-Party Integration, Digital Signatures, Secure Data Encryption, Financial Reporting, Voice Assistant Integration, Social Media Integration, and Gamification for Personalized, Transparent, and Convenient Insurance Services”

Introduction

Liberty Mutual’s advanced insurance platform offers a user-friendly interface, AI-powered claims processing, and blockchain technology for secure record-keeping. It also integrates with ERP systems, offers 24/7 chatbot support, and allows real-time accident reporting. Additionally, it features personalized risk assessment, fraud detection, and value-added services. With customizable alerts, digital signature capabilities, and real-time financial reporting, Liberty Mutual’s platform streamlines the insurance experience and puts customers in control. Other features include voice assistant integration, social media engagement, and gamification programs to encourage safe driving and healthy lifestyle choices.

1. User-friendly interface for easy navigation and access to insurance policies and coverage information.

In the rapidly evolving digital landscape of 2024, insurance companies have recognized the need for a user-friendly mobile app to cater to their clients’ needs. One such feature that sets these apps apart is their intuitive interface, designed for easy navigation and access to insurance policies and coverage information. Users in cities like San Francisco and Chicago can effortlessly browse through different policies, compare benefits, and even make claims with just a few taps on their screens. This streamlined experience is made possible through the collaboration of IT companies specializing in mobile app development. Their expertise in creating visually appealing, user-centric designs, combined with seamless integration of features, ensures that users have a positive experience when interacting with their insurance providers’ apps. This not only enhances customer satisfaction but also positions the insurers as tech-savvy industry leaders, attracting a younger demographic.

2. AI-powered claims processing to quickly and accurately assess damage and process claims.

In the ever-evolving world of insurance, efficiency and accuracy are paramount. By 2024, leading IT companies and AI development firms have integrated advanced AI-powered claims processing into mobile apps. These applications, available in cities such as New York, USA, and Sydney, Australia, enable users to quickly and accurately assess damage and process claims.

Upon submission of a claim, the AI system analyzes the information provided and cross-references it with external data sources, such as weather reports and traffic records. It then generates an initial assessment, which can be reviewed and adjusted by the user. This streamlined process significantly reduces the time and effort required to file and process claims.

Furthermore, integration with WhatsApp chatbots allows users to ask questions and receive real-time updates on the status of their claim. This feature, provided by social media companies, adds a layer of convenience and transparency to the claims process. Overall, the combination of AI technology and mobile app development results in a seamless, user-friendly experience for insurance customers.

3. Blockchain technology for secure and transparent record-keeping and data sharing between insured parties and Liberty Mutual.

In 2024, blockchain technology becomes a game-changer for the insurance industry as it offers secure and transparent record-keeping and data sharing between insured parties and insurance providers like Liberty Mutual. This advanced technology enables insured individuals and businesses to manage their insurance policies, claims, and related documents through a user-friendly mobile app. The app is developed by specialized blockchain development companies, ensuring top-notch security and data integrity.

With the implementation of blockchain technology, the need for intermediaries is significantly reduced, leading to faster and more efficient processes. The technology’s decentralized nature ensures that all transactions are securely recorded and cannot be altered, providing insured parties with peace of mind. Furthermore, smart contracts are integrated into the system, automating various processes, such as claims processing and premium calculations.

Blockchain technology also enhances the collaboration between insured parties and Liberty Mutual, enabling real-time data sharing and communication. For instance, in the event of an accident, both parties can access the relevant data, such as the accident report and insurance policy details, ensuring a smoother claims process. This innovation not only benefits the insured parties but also Liberty Mutual, as it reduces fraudulent claims and streamlines internal processes.

Two random cities where this technology is making a significant impact are San Francisco, California, and Sydney, Australia. Insurance providers and insured parties in these cities are embracing blockchain technology to revolutionize their insurance processes, leading to increased efficiency, transparency, and customer satisfaction.

4. Integration with ERP systems for seamless management of policy information, claims data, and financial transactions.

In the dynamic business landscape of 2024, seamless integration with Enterprise Resource Planning (ERP) systems has become a crucial feature for mobile applications. Liberty Mutual’s app is no exception. By syncing policy information, claims data, and financial transactions with ERP systems, businesses in cities like New York, USA, and Singapore can manage their operations more effectively. This integration not only streamlines processes but also reduces the likelihood of errors, ensuring accurate and up-to-date records. IT companies, mobile app development firms, and ERP development companies have collaborated to create this feature, merging the best of both worlds. This fusion of mobile and ERP technologies empowers businesses to access vital information anytime, anywhere, enhancing their overall productivity and competitiveness.

5. WhatsApp chatbot for 24/7 customer support and real-time communication with agents and representatives.

In the digital age, providing 24/7 customer support is crucial for businesses to retain their customers and maintain a positive brand image. WhatsApp chatbot development companies have been at the forefront of providing innovative solutions to meet this demand. IT companies, mobile app development companies, and ecommerce development companies have increasingly integrated WhatsApp chatbots into their offerings.

In cities such as New York, USA, and Sydney, Australia, WhatsApp chatbot development is a popular trend among businesses. These bots enable real-time communication between customers and agents, providing instant responses to queries and concerns. The use of AI and machine learning algorithms in WhatsApp chatbots allows them to understand and respond to customer messages, reducing the workload on human agents.

WhatsApp chatbots offer several advantages over traditional customer support channels. They provide a more personalized experience, as customers can communicate through their preferred messaging app. They also offer quicker response times, as bots can handle multiple queries simultaneously. Furthermore, they allow businesses to provide support outside of regular business hours, ensuring that customer queries are addressed promptly.

WhatsApp chatbot development involves integrating the chatbot with the business’s backend systems, such as ERP and CRM systems. This enables the chatbot to access customer information and provide personalized solutions. WhatsApp chatbot development companies also offer integration with social media platforms, allowing businesses to provide a seamless customer experience across multiple channels.

In conclusion, WhatsApp chatbots have become an essential tool for businesses looking to provide 24/7 customer support and real-time communication with agents and representatives. Their integration with backend systems and social media platforms offers a personalized and efficient customer experience. In cities such as New York and Sydney, WhatsApp chatbot development is a popular trend among businesses across various industries.

6. Mobile app access to policy documents, claim status, and payment information.

In the ever-evolving digital landscape of 2024, mobile apps have become an essential tool for accessing various services, including insurance policies. Liberty Mutual, a leading insurer, offers an intuitive mobile app that empowers its customers to manage their policies, claims, and payment information on the go. With this app, users in cities like New York and Chicago can easily access their insurance documents, monitor claim statuses, and make payments using their smartphones. This feature is a game-changer for customers, providing them with convenience and flexibility, ultimately enhancing their overall experience with the insurer. The mobile app development companies that have brought this functionality to life have integrated advanced technologies like artificial intelligence and blockchain to ensure secure and seamless interactions. This innovation is a testament to the power of technology in streamlining insurance services, making them more accessible and efficient for customers.

7. Real-time accident reporting and damage assessment using mobile device cameras.

In the rapidly evolving digital world of 2024, real-time accident reporting and damage assessment have become essential features for insurance providers. Mobile devices, equipped with advanced camera technology, have emerged as a game-change in this domain. The implementation of this functionality in insurance mobile apps has revolutionized the claim process.

In cities like New York, USA, and London, UK, accident victims can now capture images and videos of the damage scene using their mobile devices and instantly report the incident to their insurance providers. Advanced AI algorithms analyze the media to assess the damage and generate an initial estimate. This real-time reporting and damage assessment not only expedite the claims process but also provide accuracy and transparency.

The integration of mobile device cameras into insurance apps is a significant step forward in digital transformation. It eliminates the need for lengthy claim forms and physical damage inspections, making the process more efficient and customer-friendly. The development of such features is a collaborative effort between IT companies and mobile app development companies, ensuring seamless integration with existing systems.

Moreover, the implementation of real-time accident reporting and damage assessment using mobile device cameras is not limited to traditional insurance providers. Ecommerce development companies, social media companies, and even digital marketing companies are exploring the potential of this technology to enhance their offerings and provide added value to their customers.

8. Automated renewal and payment processing for ongoing policies.

In the ever-evolving world of insurance, automation and convenience are key factors in providing a superior customer experience. One of the most significant features of Liberty Mutual’s mobile app in 2024 is the automated renewal and payment processing for ongoing policies. This innovative solution eliminates the need for policyholders to manually renew their policies every year, saving them time and reducing the likelihood of missed payments.

Using advanced AI and RPA technologies, the app analyzes policy data, identifies renewal dates, and initiates the renewal process. Once the renewal is approved, the payment is automatically processed, ensuring that policyholders remain covered without interruption. This feature is particularly valuable for businesses, which can streamline their insurance management and focus on core operations.

Imagine a retailer in New York or a tech startup in San Francisco, both with busy schedules and numerous day-to-day tasks. With Liberty Mutual’s automated renewal and payment processing, they no longer need to worry about insurance renewals and payments, allowing them to allocate their resources more effectively. This feature also reduces the risk of human error, ensuring that all policies are renewed on time and payments are processed accurately.

In conclusion, Liberty Mutual’s mobile app in 2024 sets a new standard for the insurance industry with its automated renewal and payment processing feature. By leveraging AI and RPA technologies, the app offers a seamless and convenient experience for policyholders, enabling them to focus on what truly matters while ensuring their ongoing insurance coverage.

9. Customizable alerts and notifications for policy expiration, claim status updates, and premium due dates.

In today’s fast-paced business environment, staying on top of policy expirations, claim status updates, and premium due dates is crucial for IT companies and other organizations. In 2024, Liberty Mutual’s mobile app offers customizable alerts and notifications to help businesses manage their insurance needs more efficiently. These alerts can be tailored to specific policies, ensuring that important deadlines are never missed. By streamlining communication between insurers and policyholders, the Liberty Mutual app saves valuable time and resources in cities like New York, USA, and London, UK. This feature is particularly beneficial for organizations with complex insurance portfolios, as it allows them to focus on their core business functions rather than constantly monitoring their insurance coverage. With customizable alerts and notifications, businesses can rest assured that they are always informed of any changes to their policies, enabling them to make informed decisions and maintain optimal coverage.

10. Integration with telematics devices and wearables for personalized risk assessment and premium pricing.

In the ever-evolving world of insurance, personalized risk assessment and premium pricing have emerged as key differentiators for insurers. By 2024, integration with telematics devices and wearables will be a standard feature for forward-thinking mobile apps, including those offered by IT companies, mobile app development companies, and ERP development companies. These apps will leverage AI and machine learning algorithms to analyze data from these devices and wearables, providing real-time risk assessment and personalized pricing for users.

For instance, a runner in New York, USA, using a wearable device that tracks his heart rate and distance, can receive premium discounts based on his fitness level and running patterns. Similarly, a driver in Sydney, Australia, using a telematics device that monitors his driving behavior, can receive personalized insurance quotes based on his driving habits. This integration will not only help insurers to accurately assess risk but also provide a more engaging and personalized experience for customers.

Moreover, the use of chatbots, powered by natural language processing and machine learning, will become increasingly common for customer interactions. These chatbots, developed by WhatsApp chatbot development companies and social media companies, will provide instant quotes, process claims, and answer customer queries, making the insurance process more seamless and efficient. Additionally, the use of blockchain technology will enable secure and transparent transactions, enhancing trust and transparency between insurers and policyholders.

11. Virtual agent technology for personalized customer service and policy recommendations.

In the ever-evolving digital landscape of 2024, IT companies, mobile app development companies, and even ERP development companies, have integrated virtual agent technology into their offerings to revolutionize customer service and policy recommendations. This innovation allows businesses to provide personalized, round-the-clock assistance to their clients through mobile apps.

Virtual agents, powered by RPA development companies, are designed to understand user queries and provide accurate, context-specific responses. They can handle multiple inquiries simultaneously, reducing wait times and improving overall customer satisfaction.

Moreover, WhatsApp chatbot development companies have also jumped on the bandwagon, enabling businesses to engage with their customers through the widely used messaging platform. Virtual agents can guide users through complex policy recommendations, answer common queries, and even facilitate transactions.

In cities like New York, USA, and Sydney, Australia, businesses are leveraging virtual agent technology to provide efficient and effective customer service. This technology not only enhances the user experience but also helps businesses streamline their operations, reducing the workload on their customer support teams.

Furthermore, social media companies are also integrating virtual agents into their platforms to provide instant assistance to users. By integrating virtual agents, businesses can offer a seamless and convenient customer service experience across multiple touchpoints.

Overall, virtual agent technology is transforming the way businesses interact with their customers, providing personalized and efficient service, and paving the way for a more digitally connected future.

12. Real-time fraud detection and prevention using machine learning algorithms.

In the rapidly evolving digital landscape of 2024, real-time fraud detection and prevention have become essential features for various businesses, including ecommerce companies and financial institutions. Machine learning algorithms have emerged as a powerful tool in this regard, enabling IT companies, mobile app development companies, and social media companies and customer support teams to provide real-time fraud detection and prevention services to their customers. This not only enhances the user experience but also builds trust and credibility with the customers.

In conclusion, machine learning algorithms are playing a crucial role in real-time fraud detection and prevention, and their adoption by IT companies, mobile app development companies, and IT companies and mobile app development firms will play a crucial role in ensuring the smooth integration of these services, leveraging advanced technologies like APIs and SDKs.

For instance, a customer stranded on the side of the road in New York or Los Angeles can use the app to request roadside assistance from a trusted third-party provider. The app will automatically share the customer’s location and vehicle information with the provider, streamlining the process and reducing response time. Similarly, a customer traveling to Paris or Dubai can use the app to rent a car from a local provider and have the rental agreement automatically linked to their Liberty Mutual policy.

The integration of these services will not only enhance the customer experience but also open up new revenue streams for Liberty Mutual. By partnering with leading providers in various industries, the insurer can offer a comprehensive suite of services to its customers, differentiating itself from competitors and increasing customer loyalty. Overall, the Liberty Mutual mobile app will be a one-stop-shop for all insurance-related needs, making it an essential tool for customers in the digital age.

14. Real-time policy comparisons and quotes from multiple insurers for easy switching and cost savings.

In the ever-evolving world of insurance, consumers demand convenience and cost savings. By 2024, Liberty Mutual’s mobile app will offer real-time policy comparisons and quotes from multiple insurers, making it easier for users to switch providers and save money. This feature is a game-changer, particularly in bustling cities like New York, USA, and Sydney, Australia, where time is a precious commodity. The app’s advanced algorithm leverages AI technology to analyze users’ risk profiles and provide tailored insurance options. Moreover, it seamlessly integrates with various ecommerce platforms to streamline the purchasing process. With real-time policy comparisons, users can make informed decisions, leading to substantial cost savings over time. This innovative feature sets Liberty Mutual’s app apart from its competitors, positioning it as a must-have tool for tech-savvy insurance consumers.

15. Digital signature and e-signature capabilities for paperless transactions and document signing.

In the digital age, paperless transactions and document signing have become essential for businesses to streamline operations and improve efficiency. By 2024, Liberty Mutual’s mobile app will incorporate advanced digital signature and e-signature capabilities, enabling users to execute legally binding agreements remotely. This feature is particularly valuable for businesses in dynamic industries such as ecommerce, social media, or digital marketing, where quick turnaround times are crucial.

The integration of digital signatures and e-signatures in the Liberty Mutual app is expected to revolutionize business transactions in major cities like New York, USA, and London, UK. By leveraging this technology, companies can eliminate the need for physical documents, reducing costs associated with printing, scanning, and mailing. Furthermore, this feature will also ensure a higher level of security as documents are encrypted and protected from unauthorized access.

Moreover, the use of digital signatures and e-signatures in the app is expected to save significant time and resources for businesses. For instance, in industries where contracts are regularly signed, such as IT, mobile app development, ERP, AI, RPA, WhatsApp chatbot, MVP, and blockchain development companies, this feature will enable businesses to close deals more quickly and efficiently. Ultimately, this will give companies a competitive edge in their respective markets.

16. Secure data encryption and multi-factor authentication for data privacy and protection.

In the ever-evolving landscape of IT companies, mobile app development has become a crucial aspect for businesses seeking to engage with their customers on a more personal level. By 2024, data privacy and protection have become top priorities for these organizations, especially those handling sensitive customer information. This is where secure data encryption and multi-factor authentication come into play.

In cities like New York and San Francisco, mobile apps are the new norm for accessing essential services, from banking to healthcare. The use of encryption algorithms and multi-factor authentication ensures that user data remains secure, even when accessed through unsecured networks. Encryption converts data into a code that can only be deciphered with a specific key, while multi-factor authentication adds an extra layer of security by requiring users to provide additional verification methods beyond just a password.

Moreover, the adoption of advanced technologies like artificial intelligence (AI) and robotic process automation (RPA) by various industries, including ecommerce and social media, necessitates the need for robust data security measures. Blockchain development companies are also leveraging encryption and multi-factor authentication to secure their decentralized networks, ensuring the privacy and protection of user data.

In conclusion, secure data encryption and multi-factor authentication are essential features for any mobile app in 2024, especially those handling sensitive user information. These technologies provide an added layer of security, enabling businesses to build trust with their customers and protect their digital assets from potential threats.

17. Real-time financial reporting and analytics for policy performance and risk management.

In the dynamic business landscape of 2024, real-time financial reporting and analytics have become essential tools for policy performance and risk management. IT companies, mobile app development companies, and ERP development companies have been at the forefront of this trend, integrating advanced technologies like artificial intelligence (AI) and robotic process automation (RPA) into their solutions. In cities like New York, USA, and Sydney, Australia, these companies have been instrumental in helping businesses gain a competitive edge by providing real-time insights into their financial data.

The mobile app market has also seen significant growth in this area, with apps offering advanced analytics and reporting features. These apps allow users to monitor their financial performance in real-time, identify trends, and take corrective actions. Blockchain development companies have also joined the fray, offering secure and transparent financial reporting solutions using this technology.

WhatsApp chatbot development companies have also entered the scene, providing businesses with an easy and convenient way to access financial information and analytics through messaging platforms. MVP development companies have been helping businesses build and launch minimum viable products (MVPs) in record time, enabling them to quickly respond to market demands and gain a first-mover advantage.

In conclusion, the integration of advanced technologies and innovative solutions by IT companies, mobile app development companies, ERP development companies, blockchain development companies, and WhatsApp chatbot development companies, among others, has transformed the landscape of real-time financial reporting and analytics for policy performance and risk management. Cities like New York, USA, and Sydney, Australia, have been at the forefront of this trend, with businesses leveraging these solutions to gain a competitive edge in their industries.

18. Integration with voice assistants like Siri and Alexa for hands-free interaction with the app.

In the ever-evolving world of mobile applications, hands-free interaction through voice assistants has become a must-have feature. By integrating with popular voice assistants like Siri and Alexa, the Liberty Mutual app enhances user experience by enabling policyholders to make queries, file claims, and perform other tasks without the need for manual intervention. This integration is a game-changer, especially for IT companies and mobile app development firms, as they strive to meet the increasing demand for seamless and convenient digital solutions. In cities like Boston and London, where commuters are constantly on-the-go, this feature is a lifesaver, allowing them to manage their insurance policies hands-free while on public transportation or during busy workdays. The future of insurance technology lies in the intersection of voice recognition, artificial intelligence, and mobile applications, and the Liberty Mutual app is leading the charge in this exciting new frontier.

19. Social media integration for customer engagement and community building.

In 2024, IT companies and social media companies have collaborated to enhance customer engagement and community building through mobile apps. One notable feature is the seamless integration of social media platforms into the app. Users can easily connect their social media accounts, allowing them to share content, interact with other community members, and access exclusive offers. This integration not only strengthens customer relationships but also expands the reach of the brand.

Moreover, the app’s AI-driven chatbot, powered by WhatsApp, provides personalized customer service around the clock. The chatbot uses natural language processing and machine learning algorithms to understand user queries and provides accurate responses. This feature saves time for both customers and support teams, leading to increased customer satisfaction.

In cities like New York and Los Angeles, this app has become a popular tool for managing insurance policies on-the-go. The app’s user-friendly interface, combined with its social media integration and AI chatbot, sets it apart from competitors in the industry. The collaboration between IT and social media companies has revolutionized the insurance sector, making it more accessible and engaging for customers.

20. Gamification and reward programs for safe driving and healthy lifestyle choices to encourage policyholders to reduce risk and save on premiums.

In 2024, Liberty Mutual, a leading insurance provider, introduces innovative gamification and reward programs to its mobile app to encourage safe driving and healthy lifestyle choices among policyholders. By integrating AI and machine learning algorithms, the app analyzes user behavior and offers personalized challenges and rewards to incentivize safer driving habits and healthier lifestyle decisions. The app’s social media integration allows users to connect with friends and compete in real-time challenges, creating a fun and engaging community of safe drivers and healthy individuals.

Moreover, Liberty Mutual’s app features seamless integration with wearable devices, allowing users to track their physical activity and earn rewards for reaching daily step goals or maintaining a consistent exercise routine. The app also offers discounts on premiums for policyholders who demonstrate safe driving habits, such as avoiding hard braking or maintaining a consistent driving speed.

The app’s development was led by IT companies and mobile app development firms, ensuring a user-friendly and intuitive interface. Liberty Mutual’s commitment to leveraging technology to enhance customer experience is evident in the app’s advanced features and integration capabilities. In cities like New York and Los Angeles, the app’s gamification and reward programs have already proven successful in encouraging safer driving and healthier lifestyles among policyholders.

Conclusion

In today’s fast-paced world, Liberty Mutual understands the need for a modern and convenient insurance experience. That’s why we offer a range of features designed to make managing your insurance policies easier than ever. From a user-friendly interface and AI-powered claims processing to blockchain technology and 24/7 customer support through WhatsApp chatbot, our innovative solutions are here to streamline your insurance journey. Additionally, features like real-time accident reporting, customizable alerts, and integration with telematics devices offer personalized and proactive risk management. With Liberty Mutual, you’ll enjoy a seamless and secure insurance experience that puts you in control.

Cost for building the App

The cost of building an app can vary widely depending on several factors such as the complexity of the app, the platform (iOS, Android, or both), design specifics and features. Here’s a rough breakdown of potential costs:

1. Simple Apps: These could cost anywhere from $10,000 to $20,000. Simple apps have basic functionalities and minimal design work.

2. Moderate Complexity Apps: These typically range from $20,000 to $30,000. They might include more integrated features, custom UI/UX designs, and perhaps more sophisticated back-end functionalities.

3. Complex or High-End Apps: Such apps can cost $30,000 to $50,000 or more. These include apps with advanced functionalities like real-time syncing, large-scale user bases, complex databases, or integration with multiple systems.

Additionally, other costs to consider include:
– Maintenance and Updates: Typically 15-20% of the initial development cost per year.
– Marketing and Launch: Can vary widely based on your strategy.

Technology Stack for the App

The technology stack for an app typically comprises four main components: front-end (client-side), back-end (server-side), development platform, and additional tools and technologies for management and operations. Here’s a typical breakdown:

1. Front-End (Client-Side)
This is what users interact with. It includes the design and software running on the user’s device.

Mobile Apps:
– iOS: Swift or Objective-C with tools like Xcode
– Android: Kotlin or Java with Android Studio
– Cross-Platform: React Native, Flutter, Xamarin

Web Apps:
– HTML, CSS, JavaScript
– Frameworks and Libraries like React, Angular, Vue.js

2. Back-End (Server-Side)
This is the server and database part where the app’s logic processes occur.

– Programming Languages: Python, Ruby, PHP, Java, .NET, Node.js
– Frameworks: Django, Rails, Laravel, Spring, Express.js
– Database Management: MySQL, PostgreSQL, MongoDB, Oracle
– Server Technologies: AWS, Azure, Google Cloud, Nginx, Apache

3. Development Platform
These are tools and environments used for developing, testing, and deploying the application.
– Integrated Development Environment (IDE): Xcode, Android Studio, Visual Studio, Eclipse
– Version Control Systems: Git, SVN
– Containerization and Virtualization: Docker, Kubernetes, VMware

4. Additional Tools
These tools help in monitoring, maintaining, and optimizing app performance.

– Performance and Error Monitoring: New Relic, Sentry, Datadog
– Continuous Integration/Continuous Deployment (CI/CD): Jenkins, CircleCI, TravisCI
– Project Management Tools: Jira, Trello, Asana

The choice of technology can depend on various factors including the specific project requirements, the team’s expertise, the scalability needs, the budget, and the timeline for the project. Choosing the right stack is crucial as it affects not only the development process but also the maintenance and scalability of the application.

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